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The Canadian company Chatters is celebrating 35 years in the beauty business.
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What started as one single location, has grown into a network of more than 115 locations across Canada offering salon services, products and more. We caught up with CEO Kelly West to learn more.
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For those who aren’t familiar, what is Chatters?
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Chatters Hair Salon is one of Canada’s leading salon, beauty and haircare retailers, proudly celebrating 35 years in the industry. With locations across the country, Chatters offers professional salon services alongside a curated selection of top haircare, styling and beauty brands.
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How many Chatters locations are there across Canada?
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West Coast Table
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Chatters Hair Salon currently has more than 115 locations across Canada, with salons operating in provinces from British Columbia to Newfoundland. The brand also has a team of over 1,200 beauty professionals nationwide.
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How has it evolved over the last 35 years?
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Over the last 35 years, Chatters Hair Salon has evolved from a single Canadian salon into one of the country’s leading salon-based beauty retailers with more than 115 locations nationwide. What started as a stylist-founded business built around professional expertise and genuine care has grown into a coast-to-coast destination that combines salon services, professional haircare retail, education and digital innovation.
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As the beauty industry and consumer expectations have changed, Chatters has evolved alongside them. The brand has expanded beyond traditional salon services to offer a more inclusive and elevated beauty experience, including expanded beauty services, broader professional product assortments and personalized consultations tailored to each guest.
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Innovation has also played a major role in that evolution. Today, Chatters offers a seamless omni-channel experience through its e-commerce platform, loyalty program and digital tools that help guests connect with stylists and discover personalized product recommendations both online and in salon.
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At the same time, the heart of the brand has remained the same: investing in people. Education, stylist development and creating long-term career opportunities continue to be central to the company’s culture. Sustainability and community impact have also become a bigger focus over time through initiatives like Green Circle Salons and the Happy Hair, Happy Planet commitment.
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What’s new for this milestone year?
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This milestone year is all about celebrating 35 years of growth while continuing to evolve the guest experience at Chatters Hair Salon. From expanded beauty services and digital innovations like the Chatters App and Rewards program, to continued investments in stylist education and community partnerships, the focus is on making beauty more personalized, accessible and connected than ever before.
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Most importantly, this year is a celebration of the incredible stylists, salon teams and guests who have been part of the Chatters journey over the last 35 years.
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And what’s next?
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What’s next for Chatters Hair Salon is continued growth through innovation, personalization and expanding the overall beauty experience. The brand is focused on enhancing its digital-first approach with tools like the Chatters App and Rewards program, while continuing to invest in stylist education, community partnerships and new service offerings beyond traditional haircare.
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There’s also a strong focus on growth across Canada through new salon concepts, expanded beauty services and bringing even more professional brands and personalized experiences to guests nationwide. At its core, Chatters remains committed to evolving with the industry while staying rooted in what has always made the brand special — its people and expert salon experience.
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